TERMS & POLICIES

BOOKING POLICY:

All New Client bookings require a credit card on file or the appointment must be prepaid to confirm the booking. We recommend scheduling appointments in advance, as we cannot currently guarantee we will be able to accommodate walk-in appointments. 

CANCELLATION POLICY:

We understand that life happens, and occasionally you will need to cancel or reschedule your appointment. We do have a 24/12-hour cancellation policy. Therefore, we ask that you let us know, as soon as you can, if you will be unable to keep your appointment.

~ If you fail to give us a notice 24 hours before your scheduled appointment time, you will be charged for 1/2 the amount of your scheduled services.

~ If you fail to give us a notice 12 hours before your scheduled appointment time, you will be charged for the full amount of your scheduled services. 

We hope that you will understand this policy is simply to reduce the number of no-show appointments to ensure our therapists' survival and is in no way intended to punish or harm our valued clients.

MEMBERSHIP POLICY

Our MEmberships are for periods of six or twelve months (Initial Period) depending on the MEmbership chosen. The selected MEmbership will be charged each month regardless of the use of service until we are notified of membership cancellation, which will take place on your next membership term. If you wish to terminate your MEmbership before the Initial Period has ended, you will be charged an early termination fee of $50.00. If you wish to reinstate a MEmbership after termination, there will be a 6-month waiting period.

CHECK-IN

We are currently unable to have anyone waiting in the lobby so we ask that you wait in your vehicle until you are called in for your appointment. Employees will all wear a mask, but it is not required that you do so. It is required, however, that upon entry, you must either sanitize or wash your hands before heading back to your therapist's room.

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